Welcome to "https://www.delmeds.com/" ("www.delmeds.com", "delmeds.com", "Delmeds", "us" or "we"). This Website is managed and operated by Revico Healthcare Private Limited whose registered office is at Third Floor, Office No. 301/22, Gaurav Tower, Community Centre, G Block, Vikaspuri, New Delhi, Delhi – 110018, India.

1. General

This Privacy Policy describes how Revico Healthcare Private Limited (“Revico”, “Delmeds”, “we”, “us”, or “our”), operating the website delmeds.com (the “Site”), collects, uses, discloses, and protects your personal information when you visit, browse, or make a purchase from the Site.

Legal Entity	Revico Healthcare Private Limited
Registered Address	Third Floor, Office No. 301/22, Gaurav Tower, Community Centre, G Block, Vikaspuri, New Delhi, Delhi – 110018, India
Contact Email	info@delmeds.com

By using our Site, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of it, please discontinue use of the Site.

2. Information We Collect

We collect the following categories of personal information:

2.1 Information You Provide Directly

• Name, billing address, shipping address, email address, and phone number
• Payment information (credit/debit card details, processed securely via our payment processor)
• Account credentials if you create an account
• Customer support communications

2.2 Information Collected Automatically

When you visit the Site, we automatically collect:

• Device information: browser type and version, operating system, IP address, time zone
• Usage data: pages viewed, search terms, referring URLs, interaction patterns
• Cookie data: see Section 6 (Cookies) for details

2.3 Information from Third Parties

• Payment processors and fraud prevention services
• Analytics providers (e.g., Google Analytics)
• Advertising platforms (e.g., Google Ads, Facebook Ads)

3. How We Use Your Information

We use your personal information for the following purposes:

Purpose	Lawful Basis
Order processing, payment, shipping, and fulfilment	Contract performance
Account creation and management	Contract performance
Customer support and dispute resolution	Contract performance / Legitimate interest
Fraud prevention and security	Legitimate interest / Legal obligation
Site analytics and performance optimisation	Legitimate interest
Marketing and promotional communications (opt-in)	Consent
Behavioural advertising and retargeting	Consent
Compliance with legal and regulatory obligations	Legal obligation

4. Sharing Your Information

We do not sell your personal information. We may share your information with the following categories of third parties, strictly for the purposes described in this Policy:

4.1 Service Providers

• Payment gateways (e.g., PhonePe, PayU) — for processing transactions
• Logistics and courier partners — for order fulfilment and delivery
• Cloud hosting and IT infrastructure providers
• Customer support tools

4.2 Analytics and Advertising Partners

• Google Analytics — to understand Site usage and optimise performance
• Google Ads, Facebook/Meta Ads, Bing Ads — for behavioural advertising
• Shopify Audiences — to show ads to potential customers on third-party platforms

All advertising data sharing is subject to your consent where required by applicable law. See Section 7 for opt-out options.

4.3 Legal and Compliance Disclosures

We may disclose your information when required by law, court order, or government authority, or to enforce our Terms of Service, protect our rights, or prevent fraud or illegal activity.

4.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such transfer and any material changes to how your information will be processed.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting obligations. Specific retention periods:

• Order and transaction records: 7 years (as required by Indian tax and accounting laws)
• Account information: Duration of active account + 2 years post-closure
• Marketing data: Until you withdraw consent or unsubscribe
• Fraud prevention records: Up to 5 years

To request deletion of your data, please contact us at info@delmeds.com. See Section 8 for your rights.

6. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse Site traffic, and deliver personalised advertisements.

6.1 Types of Cookies We Use

• Essential / Functional cookies: Required for the Site to operate (shopping cart, checkout, session management). Cannot be disabled.
• Analytics cookies: Used to measure and analyse Site usage (e.g., Google Analytics). Can be opted out.
• Advertising / Targeting cookies: Used to deliver relevant ads on our Site and third-party platforms. Require your consent.

6.2 Managing Cookies

You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies may affect certain Site features. For more information, visit www.allaboutcookies.org.

To opt out of Google Analytics tracking specifically, use the Google Analytics Opt-out Browser Add-on.

7. Behavioural Advertising & Opt-Out

We may show you targeted advertisements based on your browsing behaviour on our Site and other websites. To opt out of interest-based advertising:

• Facebook / Meta: https://www.facebook.com/settings/?tab=ads
• Google: https://myaccount.google.com/data-and-privacy
• Microsoft / Bing: https://about.ads.microsoft.com/en-us/resources/policies/personalized-ads
• All participating networks: https://optout.aboutads.info/

Please note that opting out does not remove ads entirely — it stops ads being personalised based on your browsing history.

8. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal information:

Right	Description
Right to Access	Request a copy of the personal information we hold about you
Right to Correction	Request correction of inaccurate or incomplete information
Right to Deletion	Request deletion of your personal information, subject to legal obligations
Right to Portability	Receive your data in a structured, machine-readable format
Right to Object	Object to processing based on legitimate interests or for direct marketing
Right to Withdraw Consent	Withdraw consent at any time where processing is consent-based

To exercise any of these rights, please email info@delmeds.com. We will respond within 30 days. We may need to verify your identity before processing your request.

9. Children's Privacy

The Site is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@delmeds.com and we will delete it promptly.

10. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our Site
• Secure payment processing via PCI-DSS compliant payment gateways
• Access controls limiting data access to authorised personnel only
• Regular security assessments

Despite these measures, no data transmission over the internet is 100% secure. We cannot guarantee absolute security and encourage you to avoid sharing sensitive information over unsecured channels.

11. International Data Transfers

As a business operating on Shopify, your personal information may be transferred to and processed in countries other than India. Where such transfers occur to countries outside the European Economic Area (EEA) or United Kingdom, we rely on appropriate safeguards, including the European Commission’s Standard Contractual Clauses or equivalent mechanisms, to ensure your information receives an adequate level of protection.

12. Automated Decision-Making

We do not make decisions about you solely based on automated processing that produce legal or similarly significant effects. Our payment processor (Shopify) uses limited automated fraud detection (e.g., temporary IP address blacklisting for failed transactions) which does not have a legal or otherwise significant effect on you.

13. Third-Party Websites

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:

• Posting the updated Policy on this page with a revised “Last Updated” date
• Sending an email notification to registered account holders where appropriate

Continued use of the Site after any changes constitutes your acceptance of the updated Policy.

15. Contact Us & Grievance Redressal

For any questions, concerns, or requests related to this Privacy Policy, or to exercise your data rights, please contact us:

Company	Revico Healthcare Private Limited
Website	delmeds.com
Email	info@delmeds.com
Postal Address	Third Floor, Office No. 301/22, Gaurav Tower, Community Centre, G Block, Vikaspuri, New Delhi, Delhi – 110018, India
Response Time	We aim to respond to all requests within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

16. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Information Technology (Amendment) Act, 2008, and the Digital Personal Data Protection Act, 2023 (as applicable). Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts in Delhi, India.